Returns & Exchanges
Our items are all of the highest quality. We thoroughly check and carefully package your order, before sending it on it's way.
If however, if something is faulty or incorrectly described or different from the sample shown, we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. That’s fair, right?
How to make a return or exchange
Contact us via email or phone to discuss your exchange or refund. Remember, we're all about the no-fuss returns and exchanges!
Phone: 1300 794 938
1 Kiora Road,
For change of mind or sizing, postage will need to be paid at the rate of $8.95, within Australia, at the customers expense as well as the cost of freight to return the goods. Return the item to be exchanged to the above address. Be sure to include a note with your name, order details and what you are exchanging for.
Once you have contacted us to discuss your return, please send the item back to us at the above address (unless otherwise arranged). Your refund will be processed once we have received your returned item in it's original condition. Freight to return the goods is at the customers expense.
If you have any questions at all regarding an exchange or refund, please contact us.
Remember, we cannot offer a refund during a SALE period