Returns and ExchangesIf for any reason, you are unhappy with your purchase, it can be returned for an exchange or refund within 14 days, no fuss at all. The item being returned must be in original condition, unused and/or unworn, labels intact and in original packaging. Please note that sale or out of season items are not exchangeable or refundable. Faulty ItemsOur items are all of the highest quality. We thoroughly check and carefully package (not to mention beautifully giftwrap!) your order, before sending it on it's way. If however, you receive a faulty or damaged item, please contact us immediately to discuss appropriate action. We can offer an exchange, or refund should the product be unavailable. Faulty or damaged items need to be reported within 7 days. How to make a returnContact us to discuss your exchange or refund, and to receive a Return Authorisation number(RA#)
Return to: Please ensure the RA# is clearly labeled on the parcel, or enclosed. ExchangesReturn the item to be exchanged to the above address. If your exchange is for incorrect size, or you have simply changed your mind, please include an addressed pre-paid satchel for your new item to be returned in. RefundsOnce you have contacted us to discuss your return, you will receive your RA#. Your refund will be processed once we have received your returned item in it's original condition. If you have any questions at all regarding an exchange or refund, please contact us. |